- Bookings of all types are provisional and only confirmed once a minimum deposit is received. If no payment is received your space will not be confirmed and offered to those on a waiting list if booking is within 7 days / 1 week. Bookings made within 7 days require minimum deposit on the day the booking is made.
- It is your responsibility to ensure that you have the correct & valid driving licence & any relevant paperwork on the day of your training or test. Training / Tests cannot proceed without this paperwork and deposits paid will be lost.
- You can only make changes to your training or tests with at least 5 working days notice without charge. Any last minute cancellations or changes made within 5 working days will incur relevant costs.
- All participants are to behave in a responsible and courteous manner to all other riders, members of staff and the general public throughout the duration of their training. Participants that ride in an irresponsible or dangerous manner will have this noted. If this behaviour continues we reserve the right to call an end to the participants training and any future training without giving a refund of any moneys paid.
- Any riders suspected to be under the influence of alcohol or drugs will be refused participation without refund.
- You understand that your participation in a training session with ART is undertaken at your own risk and you understand that the company is not liable for any personal injuries incurred as a result of the rider’s actions.
- Even though all fees include a damage waiver and third party insurance, all ART Rider Training Ltd equipment, including motorcycles and all other property owned by the company, must be treated with respect and participants found deliberately abusing our equipment will be politely cautioned and if this behaviour continues, be asked to leave without refund.
- The judgement of all staff members is final.
- In the event that you do not turn up for your training on time as agreed, ART Rider Training may not carry out the training and a refund will not be given. Nor can it be transferable to another date.
- Any credit you have with ART Rider Training ltd is non refundable if you have a gap of greater than 3 months between training. A refund of any outstanding credit will only be granted within 3 months of your last training date. A £40 charge will be applied per 3 months including the first 3 months.
- Any lost property found/ left at our premises or in our property will be left unclaimed for 28 days and held for safe keeping. On the 29th day we have the right to remove, destroy or sell the unclaimed property.
- We will not escort candidates to test who have review markers on file with the DVSA due to previous incidents at DVSA test centres.
- If there are any further questions or queries, please do not hesitate to contact us. Contact details are on our Location & Contact page.
- Our terms and conditions are subject to change without notice.
PRIVACY POLICY:
1. Who We Are
ART Rider Training Ltd
Unit L, Wrexham Road, Laindon, Essex, SS15 6PX
Company Registration Number: 06905244
If you have any questions about this policy or how we handle your data, please contact us at:
mail@artridertraining.co.uk
01268 541300
2. What Information We Collect
We may collect and process the following types of personal data:
- Contact details: name, address, email, phone number.
- Licence details: driving licence number, licence category, and related training/test information.
- Booking details: course dates, payment information, and correspondence.
- Website use: IP address, browser type, and cookies (see Section 9).
We do not collect sensitive personal data unless required for training or test purposes (e.g., medical conditions relevant to riding).
3. How We Use Your Information
We use your personal information to:
- Manage course bookings and deliver training services.
- Process payments and issue receipts.
- Communicate with you about your training and related services.
- Meet DVSA and legal requirements for motorcycle training and testing.
- Improve our website, services, and customer experience.
We will only process your data where we have a lawful basis, such as fulfilling a contract, complying with a legal obligation, or with your consent.
4.Protecting our business
We may process your personal data where necessary to protect our legitimate interests, including safeguarding our reputation, preventing misuse of our services, ensuring the safety of our staff and customers, and pursuing or defending legal claims.
5. Sharing Your Information
We may share your information with:
- DVSA (Driver and Vehicle Standards Agency) for booking and managing tests.
- Payment providers for processing transactions.
- IT and website providers who support our systems.
We do not sell or share your data with third parties for marketing purposes.
6. Data Storage & Security
Your information is stored securely in the UK. We have measures in place to protect your data from unauthorised access, alteration, or loss.
7. How Long We Keep Your Data
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Typically, booking and training records are held for up to 6 years.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your data (where applicable).
- Restrict or object to certain processing.
- Request transfer of your data to another provider.
To exercise these rights, please contact us using the details above.
9. Marketing Preferences
If you have opted in, we may send you information about our courses and services. You can opt out of marketing communications at any time by emailing us or clicking ‘unsubscribe’ in our emails.
10. Cookies
Our website uses cookies to improve user experience and analyse traffic. You can manage cookie preferences through your browser settings.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on our website with a new “Effective Date”.
12. Complaints
If you are concerned about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at mail@artridertraining.co.uk or by mail at
ART Rider Training Ltd
[Re: Privacy Compliance Officer]
Unit L Wrexham Road Basildon GB SS15 6PX