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ART Rider Training Terms & Conditions & Privacy Policy

  • Bookings of all types are provisional and only confirmed once a minimum deposit is received. If no payment is received your space will not be confirmed and offered to those on a waiting list if booking is within 7 days / 1 week. Bookings made within 7 days require minimum deposit on the day the booking is made.
  • It is your responsibility to ensure that you have the correct & valid driving licence & any relevant paperwork on the day of your training or test. Training / Tests cannot proceed without this paperwork and deposits paid will be lost.
  • You can only make changes to your training or tests with at least 5 working days notice without charge. Any last minute cancellations or changes made within 5 working days will incur relevant costs.
  • All participants are to behave in a responsible and courteous manner to all other riders, members of staff and the general public throughout the duration of their training. Participants that ride in an irresponsible or dangerous manner will have this noted. If this behaviour continues we reserve the right to call an end to the participants training and any future training without giving a refund of any moneys paid.
  • Any riders suspected to be under the influence of alcohol or drugs will be refused participation without refund.
  • You understand that your participation in a training session with ART is undertaken at your own risk and you understand that the company is not liable for any personal injuries incurred as a result of the rider’s actions.
  • Even though all fees include a damage waiver and third party insurance, all ART Rider Training Ltd equipment, including motorcycles and all other property owned by the company, must be treated with respect and participants found deliberately abusing our equipment will be politely cautioned and if this behaviour continues, be asked to leave without refund.
  • The judgement of all staff members is final.
  • In the event that you do not turn up for your training on time as agreed, ART Rider Training may not carry out the training and a refund will not be given. Nor can it be transferable to another date.
  • Any credit you have with ART Rider Training ltd is non refundable if you have a gap of greater than 3 months between training. A refund of any outstanding credit will only be granted within 3 months of your last training date. A £40 charge will be applied per 3 months including the first 3 months.
  • Any lost property found/ left at our premises or in our property will be left unclaimed for 28 days and held for safe keeping. On the 29th day we have the right to remove, destroy or sell the unclaimed property.
  • We will not escort candidates to test who have review markers on file with the DVSA due to previous incidents at DVSA test centres.
  • If there are any further questions or queries, please do not hesitate to contact us. Contact details are on our Location & Contact page.
  • Our terms and conditions are subject to change without notice.


1. Introduction

Welcome to ART Rider Training Ltd & RealRoads Motorcycles!

As part of our mission of providing first class motorcycle equipment, tours and training for everyone, RealRoads and its holding company, ART Rider Training Ltd, collect and process a lot of information. This Privacy Policy is intended to help you better understand how we collect, use and store your personal information and how that fits in with our software provider, Shopify. By using any of RealRoads Motorcycles, ART Rider Training Ltd and Shopify’s Services you are agreeing to the terms of this Privacy Policy and, as applicable, the RealRoads Motorcycles, ART Rider Training Ltd and Shopify Terms of Service.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised policy.

2. Specific Information for Customers of ART Rider Training Ltd & RealRoads Motorcycles;


When you book training or purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at mail@artridertraining.co.uk or mailing us at:
RealRoads Motorcycles
Unit L Wrexham Road Basildon GB SS15 6PX


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at mail@artridertraining.co.uk or by mail at
RealRoads Motorcycles
[Re: Privacy Compliance Officer]
Unit L Wrexham Road Basildon GB SS15 6PX